Yeovil Town FC has issued an eight page Customer Service Charter booklet. It covers staff conduct, commitments to consultation and information, ticketing, the rights of away supporters, merchandising, community activities, customer service, anti-discrimination policies, and equal opportunities policies. Ask for your copy at the club.
Promotions Manager Adrian Hopper is the club's Customer Service Charter Contact. He should be contacted over any issues relating to eight of the nine areas listed above:
Adrian Hopper
Promotions Manager
Yeovil Town Football Club
Huish Park
Lufton Way
Yeovil
Somerset
BA22 8YF
Telephone 01935 423662 Ext.219
E-mail ahpublications@tiscali.co.uk
The charter commits the club to providing a response within 14 working days. The club will normally respond by letter or e-mail, but if a telephone response is requested the customer will receive one. The customer services manager will arrange meetings with supporters by prior agreement.
Re community activities the Community Officer, John Flatters, should be the first port of contact. Community issues cover areas such as women's and youth football, schools, coaching courses, and arranging visits from the team, managing and coaching staff. Phone and ask for John Flatters on 01935 423662.
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30 October 2003 : 
